Buy with Confidence - EV Connectors Warranty
Ordered The Wrong Part?
Not a problem. Simply call us upon receipt, we will give you a returns code and once we receive the goods – unused and in their original packaging – we will either replace with the correct item or refund in full.
No returns will be accepted outside 30 days of receipt or if used.
Cancelling An Order
Please contact us as soon as possible and we will cancel the order from our system and arrange a full refund. If the item has been despatched, please do not accept delivery and the goods will be returned to our office
If you have already taken delivery, please call our office, we will supply an RMA returns number and once received back and inspected, we will issue a full refund. Cancellations cannot be made outside 30 days.
Warranty Period Subject to your product being handled with care:
Plug to Plug cables, tethered leads, sockets, inlets and plugs
These products are covered by a 2 year warranty. If a fault develops inside this period, please contact our office, we will issue an RMA number and within 30 days of purchase and within UK Mainland only, arrange for the product to be collected, at our cost,. We will repair or replace your item at our discretion providing there is no evidence of misuse.
Charge cables should be protected against water and damp. IP44 rating: Protection against splashed water only: Store charging cables in a dry, clean place: Never use contacts that are dirty or damp: Do not drive over your cable: Do not drop charging plugs.
Wall Charge Unit
12 months warranty on parts and labour with further 12 months for parts
EVSE Portable chargers
12 months warranty
Exercise of the warranty shall not extend the warranty period or trigger a new warranty.
Outside warranty; Please contact our office, we will issue an RMA number and once the item is received and inspected we will contact you with the cost of repair for your authorisation. Any signs of abuse or misuse will result in the warranty being invalidated.
Should your product arrive damaged please contact us immediately, we will arrange collection and a replacement to be delivered as soon as possible.