Free UK delivery of EV cables
Do you have a question

Buy with Confidence - EV Connectors Warranty

Ordered The Wrong Part?

Not a problem. Simply call us upon receipt, we will give you a returns code and once we have received the goods – unused and in their original packaging – we will either replace with the correct item or refund in full.

No returns can be accepted outside 30 days of receipt or if used.

Cancelling An Order

Please contact us as soon as possible and we will cancel the order from our system and arrange a full refund. If the item has been despatched, please do not accept delivery and the goods will be returned to our office

If you have already taken delivery, please call our office, we will supply an RMA returns number and once received back and inspected, we will issue a full refund. Cancellations cannot be made outside 30 days.

Warranty Period

Subject to your product being handled with care: 

Charge cables should be protected against water and damp. IP44 rating: Protection against splashed water only: Store charging cables in a dry, clean place: Never use contacts that are dirty or damp: Do not drive over your cable: Do not drop charging plugs.

Your cable is covered by a 12 month warranty. If a fault develops inside the 12 month warranty period: Please contact our office, we will issue an RMA number and arrange for the product to be collected, at our cost. We will repair or replace your item providing there is no evidence of misuse.

Outside warranty; Please contact our office, we will issue an RMA number and once the item is received we will inspect and contact you with the cost of repair for your authorisation. Any signs of abuse or misuse will result the warranty being invalidated.

Damaged Products

Should your product arrive damaged please contact us immediately, we will arrange collection and a replacement to be delivered as soon as possible.

Full Terms and Conditions

Delivery Information

1 year warranty of electric vehicle charging cables.jpg