Returns & Refunds
We are here to help
EV Connectors offer a variety of delivery charges, depending on the service you require and location. Simply enter your delivery location into the shopping basket 'shipping quote' for available delivery charges to your location. Each delivery of the Goods shall be accompanied by a delivery note detailing the order specification and our Warranty & Product Care Details.
How to return a product
Request reviewed
Print your Documents
Return your parcel
How our returns procedure works
Ordered the wrong product
Not a problem! Follow the details 1-4 to return your cable to us. Please note, no returns will be accepted outside 14 days of receipt or if used.
Cancelling an order
Please contact us as soon as possible and we will cancel the order from our system and arrange a full refund. If the item has been dispatched, please do not accept delivery and the goods will be returned to our office. Return freight charges will apply. If you have already taken delivery, follow step 1-4 to return your cable to us. Please note, cancellations cannot be made outside 14 days.
01. Register your return
Enter your details in the returns form shown below
02. Return Request Reviewed
Once your return form has been checked, a member of our team will be in touch to arrange the return
03. Returns Label
Our team will send you a DPD Drop Shop label to print and attach to your parcel
04. Returning your order
Return your order to your nearest DPD Drop Shop location
Returning your parcel with DPD Drop Shop
Returning your parcel made easy
Simply click on the button below to purchase a DPD Drop Shop Label
Click here to purchase your Drop Shop LabelYour label will be emailed to you shortly
An example shown below is the label you will be required to use for your parcel. Follow the instructions for securely attaching the label, selecting a convenient location to drop off your parcel and a link to track the progress
01. Make sure all old labels are removed from the packaging
02. Cut out the label (example shown) and securely attach to your parcel
03. Choose the most convenient DPD Pickup Point
Choose the most convenient DPD Pickup Point for you from the list on your returns label or simply click on the link to locate an alternative
04. Tracking your parcel
Please make a note of your parcel tracking number so that you can follow your return all the way back to the sender. Visit www.dpdlocal.co.uk
Get in touch
Can’t find what you need? We can source specific items to match your exact charging requirements.
Simply call us on 01371 811 230 and we’ll do our best to help you!
Or complete our enquiry form and we’ll give you a call back.
Enquiry Form