We understand that from time to time, Customers order the wrong part, they need to cancel an order and on rare occasions, receive a faulty product. Don't worry, we are here to help! Simply following our information below to complete a returns for your item.Customer login Guest order returns
Not a problem! Follow the details 1-4 to return your cable to us. Please note, no returns will be accepted outside 14 days of receipt or if used.
Please contact us as soon as possible and we will cancel the order from our system and arrange a full refund. If the item has been dispatched, please do not accept delivery and the goods will be returned to our office. Return freight charges will apply. If you have already taken delivery, follow step 1-4 to return your cable to us. Please note, cancellations cannot be made outside 14 days.
Login to your account and click ‘My orders’.
Select your order to be returned.
Select ‘Create a return’ and fill in the form.
Submit your return and wait for a member of our team to get in touch!
Can’t find what you need? We can source specific items to match your exact charging requirements. Simply call us on 01371 811 230 and we’ll do our best to help you! Or complete our enquiry form and we’ll give you a call back.Enquiry form