Request a return

We understand that from time to time, Customers order the wrong part, they need to cancel an order and on rare occasions, receive a faulty product. Don't worry, we are here to help! Simply following our information below to complete a returns for your item.

Customer login Guest order returns

How it works

Enter your details
Enter your details
Request Reviewed
Request Reviewed
Print Your Documents
Print Your Documents
Return Parcel
Return Parcel

Ordered the wrong part?

Not a problem! Follow the details 1-4 to return your cable to us. Please note, no returns will be accepted outside 14 days of receipt or if used.

Cancelling an order

Please contact us as soon as possible and we will cancel the order from our system and arrange a full refund. If the item has been dispatched, please do not accept delivery and the goods will be returned to our office. Return freight charges will apply. If you have already taken delivery, follow step 1-4 to return your cable to us. Please note, cancellations cannot be made outside 14 days.

Step one

Login to your account and click ‘My orders’.

Step two

Select your order to be returned.

Step three

Select ‘Create a return’ and fill in the form.

Step four

Submit your return and wait for a member of our team to get in touch!

Returns form

Get in touch

Can’t find what you need? We can source specific items to match your exact charging requirements. Simply call us on 01371 811 230 and we’ll do our best to help you! Or complete our enquiry form and we’ll give you a call back.

Enquiry form